Refund Policy

Rocket Social LLC ("Rocket Social," "we," "us," or "our") is dedicated to ensuring customer satisfaction with every service we provide. This Refund Policy outlines our guidelines and procedures regarding refunds for our digital marketing services. By engaging with our services, you agree to the terms of this Refund Policy.

Scope

This Refund Policy applies to all services provided by Rocket Social LLC, including but not limited to Search Engine Optimization (SEO), Social Media Marketing, Content Marketing, Pay-Per-Click (PPC) Advertising, Email Marketing, and any other digital marketing services offered.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Service Not Rendered If we fail to commence services or provide a substantial portion of the agreed-upon services due to reasons within our control, you may be eligible for a refund of any fees paid for those services.
• Unsatisfactory Performance If our services do not meet the performance criteria as defined in our agreement or fail to achieve mutually agreed-upon objectives, you may request a refund of fees paid for those specific services.
• Cancellation If you cancel your service request before the commencement of work or within a specified cancellation period defined in our agreement, you may be eligible for a refund of any prepaid fees, subject to any applicable cancellation fees or costs incurred by Rocket Social LLC up to the point of cancellation.

Refund Request Process

To request a refund, you must submit a written request to Rocket Social LLC outlining the grounds for your refund claim. Your request should include relevant details such as the specific services for which you are requesting a refund, the reasons for the refund request, and any supporting documentation or evidence.

Upon receiving your refund request, Rocket Social LLC will review the request and may undertake an internal investigation or assessment to verify the grounds for the refund. We may contact you for additional information or clarification as needed to facilitate the review process.

Refund Determination

The determination of whether a refund will be granted is at the sole discretion of Rocket Social LLC. Factors that may influence our decision include but are not limited to:

• Performance Metrics Evaluation of whether the services delivered met the agreed-upon performance metrics and objectives.
• Contractual Obligations Compliance with terms outlined in our service agreement, including any specific provisions related to refunds or performance guarantees.
• Client Cooperation Assessment of the client's cooperation and provision of necessary resources or information essential for the delivery of services.

Refund Issuance

If your refund request is approved, Rocket Social LLC will process the refund within a reasonable timeframe using the original method of payment or an alternative method agreed upon by both parties. Any applicable fees, costs, or expenses incurred by Rocket Social LLC up to the point of refund approval may be deducted from the refund amount.

Dispute Resolution

In the event of a dispute regarding a refund request, Rocket Social LLC and the client agree to engage in good faith negotiations to resolve the matter amicably. If a satisfactory resolution cannot be reached through negotiations, either party may pursue further dispute resolution options as outlined in our service agreement or applicable laws.

Changes to this Refund Policy

Rocket Social LLC reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes to this Refund Policy will be effective immediately upon posting on our website or notifying clients via email. Your continued engagement with our services after the effective date of the revised Refund Policy constitutes acceptance of the terms.

Contact Us

If you have any questions or concerns about this Refund Policy, or if you would like to submit a refund request, please contact us at:

Rocket Social LLC
588 Greenwood Dr, Meadow Vista, CA 95722, USA
Email: support@rocketsocial.com
Phone: 1-844-847-6543

Effective Date
This Privacy Policy is effective as of 22-07-2024.